Deliver Instant Recognition
- Team leaders can challenge agents on behaviors that drive good performance and drive CX
- Agents can win lottery tickets or engaging rewards by participating in challenges
- Datagamz deep data integration allows supervisors to challenge agents across broad range of behaviors such as quality scores, knowledge, CRM interactions or call stats
Agents can Challenge Each Other
- Agents are the best change agents of culture and can influence each others behaviour through challenges
- Challenges can be short term or long term allowing agents to friendly competitions amongst one another
- Agents can win lottery tickets for simply participating in challenges
Weekly Lottery Draw
- We believe Participation is more important than winning
- Agents that participates in challenges have chance of winning
- Drive the culture of participation in your organization by instantly recognizing winners of weekly lottery draw
- Winners of weekly lottery draw are announced on TV screens, notifications and through announcement portal
Challenge Analytics & Insights for Managers
- Analyse and understand agent motivations and performance improvements through our challenge analytics
- Analyse the impact of challenges on key motivation stats such as absenteeism and attrition of agents
- Create new challenges instantly based on business needs or changing priorities
- Challenge analytics is an amazing way to ensure entire organization is working in the same direction
“Datagamz plug and play Avaya eLite connector allowed us to get performance insights and drive employee engagement through gamification instantly. Challenges, badges, and quizzes made our agents knowledgeable. Absolutely love it!!!”
Let’s get to work
Finally, get the results you’re after, and build the high-performing culture you’ve been waiting for today.
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